Please read the following Disclaimer and Terms of Service (“Terms”) in detail as it applies to all of Jean + Eddie's custom merchandise clients (“Clients”) and Jean + Eddie's transactions with aforementioned Clients. If you have any questions, please contact us at the contact information found herein.
Upon submitting payment for a proposed invoice, You, the CLIENT, agree to all of the terms that follow.
DISCLAIMER
The turnaround time on your order starts after you have paid in full, we have all information required to complete your order (all artwork, all placement details, all sizing, all shipping info, etc.) & your mockups have been approved. Delay in receipt of *any* of this info could result in production delays. The current turnaround time is 5-7 Business Days on average + Shipping. Complex orders, add-ons, or change requests may increase turnaround. Delay in approval of mockups could also result in production delays.
If you have a deadline for your order, it is important that you let us know when placing your order. A rush fee may apply if there is not enough time to complete your order by the requested date within our usual turnaround time. If you do not advise us about a due date until after your order has been paid for and production has been scheduled, we may not be able to accommodate your request. Any circumstances out of our control (ie: weather delays, shipping errors by a supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.
TERMS
Orders must be paid in full before production of the order begins (including digital work and mockups) unless otherwise approved by Jean + Eddie.
According to the Copyright Act of 1976, the rights to all custom design and art work, including but not limited to photography and or illustration created by independent photographers or illustrators retained by Jean + Eddie, or purchased from a stock agency on your behalf, remain with Jean + Eddie.
You will be asked to approve all artwork via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork. It is very important to look over every detail of the mockup, as this reflects how your items will be produced. It is your responsibility to check proofs carefully for accuracy in all respects, ranging from spelling to technical illustrations. Jean + Eddie is not liable for errors or omissions.
Jean + Eddie LLC
info@jeanandeddie.com
